FIRST VISIT

We value and respect your time! We require a full 24-hour notice for cancellations to avoid incurring a fee. This allows our patients committed to their care, just like you, to have adequate access to our services.

Patients who reschedule or cancel with less than 24-hour notice before the start of their appointment will be billed a $65 fee.

Patients who fail to show up for a scheduled appointment will be billed a $95 fee.

At Mobility Plus, we also offer the option to donate your cancellation fee to a charitable cause! Each of our team members has chosen an organization that they hold near and dear to list below. If you prefer this alternative, please choose one of the organizations and show us your receipt of donation within one week of your cancellation.

Boys & Girls Clubs
National Parks Service
Seattle Animal Shelter
Seattle Humane Society

If you have any imaging reports, please make sure you bring them with you (X-ray/MRI/CT). If you have private health insurance, bring your insurance card. If your injury is from an auto accident, please bring all necessary information regarding your claim.

It is best to wear clothing and shoes that are appropriate for exercise. Wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination.

Treatment sessions typically last 45 minutes for the initial visit, and 30 minutes for any follow up visits.

The number of sessions that you will need varies. You may need a small number of visits or you may need a longer period of care depending on multiple factors. You will be evaluated during your first consultation and Dr. Li and Dr. Ashley will give you a plan to completely resolve the underlying cause behind your condition. You will then be re-evaluated on a regular basis to ensure you are on track to getting back to a healthy and happy life!

Arrive for treatment sessions 5 minutes early to allow enough time to have your vitals taken. Late arrival may affect not only your 1-on-1 time with the doctor, but that of other patients in the clinic. Actively participate in the discussion with Dr. Li and Dr. Ashley to determine your goals and ambitions. Show up for appointments. Failure to show for an appointment and not calling to cancel the visit may result in a fee and is disruptive to the other patients on Dr. Li’s and Dr. Ashley’s schedule.

If an emergency prevents you from attending, try to provide adequate notice. It is important to review the cancellation policy prior to the start of treatment. You will get out of treatment what you put into it. Sufficient effort, as agreed between you and the doctor, is necessary to get maximise benefit from each treatment session.

We require a credit card on file to book your new patient appointment. For any co-payment, or if paying for the full amount out of pocket, you can pay with cash, credit or debit card.